11508 Promenade Road

Frisco, TX 75035

414-915-1150

Robert@Levandowski.org

Robert Levandowski

·      19 plus year experience in Information Technology Project Management Leadership.

·      Served as Senior Project Manager for Web Development; Data Center; Command Center; Help/Service Desk; Business Continuity/Disaster Recovery, Application development, deployment and refresh; Large Scale Migrations; IT Transition, Integration, Refresh and Relocation; and documentation projects.

·      Subject Mater Expert in Six Sigma Process Improvement; Information Security, Business Continuity; ITIL processes; Website Development; Web SEO and Marketing; Microsoft SharePoint; Service Desks; Command Centers and Data Centers.

·      Repeatedly recognized for leadership, mentoring abilities, hard work, communication, and follow-up.

·      Experience and formally trained in Agile/Scrum and Waterfall/PMBoK Project Methods.

CISSP, ITIL Foundations v3, Six Sigma Lean Black Belt, MCSE (Server 2003), A+, Security+, Project+, Network +, Novell CNE, CIW Professional, (PMI’s PMP in progress)

October 2013- PresentHewlett Packard Enterprise, USA

Americas Server Delivery Customer Program Manager

·    Leader for Server Delivery projects.

·    Ensures Server/Infrastructure projects meet scope, time, budget and quality expectations.

·    Manages HP Corporate, Customer and third party vendors to plan, sell, and implement solutions to customer projects and problems.

·    Quality Improvement lead developing process improvement, new policies, ideas and methods.

·    Lead to Project Managers, Project Coordinators, Server Engineers, Access Management and Monitoring engineers.

October 2009- PresentCompuCom New Berlin, WI

Sr. Project Manager – Transition Manager

·    Responsible for managing multiple concurrent agile practice projects in a matrix organizational structure, vendor contract write-ups, reviews and negotiations, onshore and offshore resources, change controls, overall project performance reporting to senior project management, and ensuring all documented deliverables completed successfully prior to executive tollgate reviews and production deployments.

·                 Managed GE global Service Desk Project  (Transitioned from external vendor to CompuCom)

·                 Managed GE Healthcare Customer Conversions to GE Healthcare Software Products.

·    Designed, Implemented and Governed the GE Healthcare Command Center (Created Team, Processes, Metrics and supervised the team for the first year.  The Command Center was responsible for Event, Incident, Change and Problem Management)

·                 Managed multiple GE Healthcare software and hardware refresh projects.

·    Develop staff through coaching, mentoring, regular feedback and training opportunities. 


·    Manage resources to achieve staffing goals by effectively assigning resources with the appropriate skill sets to projects and project teams. 

·    Reviewed and Recommended quality and process improvements for US Bank Command Center and Data Center teams.

·                 Directed GE Healthcare Disaster Recovery Drills.

·    Create and administer internal websites, surveys, workflows, and data forms relating to customer and vendor issues, toolkits and event management sites.

Jan. 1997- June 2009JP Morgan Chase   Milwaukee, WI

Technology Manager – Project Manager – IT Administrator

·                 Managed many Server Refresh Projects  (Microsoft, Novell, Unix)

·    Managed multiple Data Center Relocation projects.

·                 Managed Chase branch IT Refresh projects.

·                 Led IT Conversion from Bank One to JP Morgan Chase

·                 Managed Bank One’s Wisconsin/Illinois IT Staff (Server/Desktop/Help Desk)

·    Member of the Information Technology Risk Assessment Team charged with analyzing all critical systems, developing reports to document systems vulnerabilities, and recommending appropriate solutions.

·                 Project Manager for IT Audits at Wisconsin retail bank branches.

·                 Disaster Recovery Project Manager for Wisconsin Retail and Corporate Business.

·                 Project Manager for Bank Software upgrades and rollouts.

·    Technology Project Lead of Moving 2000 Loan Processing Clients from Menomonee Falls to the Milwaukee Chase Location. (2100 PC’s, 24 Servers and various Networking Appliances)

·    Process and Policy Authoring – includes Disaster Recovery, Tape Backup, and Hardware Migration processes.

 

Feb. 1994- Jan. 1997CompUSA   Brookfield, WI

Tech Manager

2015-2018Western Governors UniversitySalt Lake City, UT

·                 M.B.A in Information Technology Management

2007-2015Western Governors UniversitySalt Lake City, UT

·                 B.S. in Network Design and Management

·                 4.0 Grade Point Average

2006-2007University of Wisconsin - MilwaukeeMilwaukee, WI

·                 Japanese Language

 

Training – GE Six Sigma Black belt, GE Healthcare PMO Boot Camp (Agile/Scrum), Aveta Business Institute Six Sigma Black Belt training and certification, HP Project Management Academy graduate, JP Morgan Chase / Bank One Management, Team Leadership and Control, Kerzner PMI Project Management, ITIL V3 Foundations, Corporate Business Continuity, HP/Compaq, Apple, Cisco, Avaya, Microsoft, Novell, Citrix and Various Hardware Training.

 

Technology – Cisco, Nortel, Avaya; Microsoft Vista, 7, 8, Server NT, 2000, 2003, 2008, Active Directory, SCOM, SharePoint and Development; Novell 3x, 4x, 5x and 6x; Email – Exchange, Lotus Notes and ccMail; Hardware – HP, Compaq, IBM, Apple, and Dell Servers, PCs and Printers

Project Management Methods: SDLC, PMBoK, Scum and Agile.

Information Security – ISC2- CISSP, Sarbanes-Oxley, Risk Management and Assessment, ACL, Business Continuity / Disaster Recovery, Auditing, Regulatory Compliance, and Remote Strategies

General IT – ITIL Process, Project Management, Change Control and Management Processes, Service Delivery, Six Sigma, PeopleSoft, Trouble Ticket Systems (Service Now, CA Service Desk, Clarify, Remedy, Tivoli, Peregrine etc), budget processes, and Customer Service

Tools and Applications – Microsoft Visio, Project, SharePoint, HP Business Availability Center, Sitescope, Nagios, ecommerce Web Development, Business Objects, IBM Tivoli, Arcserve, Backup Exec, Snort, Microsoft Office System Suite

Web Development:  ecommerce; Customer Portal development; Web enhancements, design and implementation; Digital Media, Google Analytics, web marketing, MYSQL, WordPress, Joomla, Dreamweaver, HTML5, CSS3, CMS, Mobile site Design.